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ID:A133
RCI Member
Frequently Asked Questions
HACIENDA ANDALUCIA AT SUNSET LAGOON
-
Do I stay at the Hacienda during my Vacation?
Your accommodations will be provided by Sunset Lagoon Hotel & Marina in the heart of Cancun's Hotel Zone, only 20 minutes away from the Hacienda. You will be provided transportation back and forth to the Equestrian Center.
- Do
I have to pay the All Inclusive fee if I check in on another day?
You pay for the All Inclusive fee, for the total of days you are properly
registered into the property.
- How
far are Sunset Royal and Sunset Lagoon from downtown Cancun?
Sunset Royal and Sunset Lagoon are located in the heart of Cancun´s
Hotel Zone, we are located only ¾ of a mile from the main shopping
areas and Nigh Clubs. Only 20 minutes from the airport and 25 minutes
away from down town (8 Miles).
- How
do I get from Royal Sunset to Sunset Lagoon?
For your convenience, we have a shuttle bus that runs between both
hotels every hour between 8:00 a.m. to 9:00 p.m.. We also have shuttle
boats that run back and forth between both properties during the day.
- Are
telephone calls included?
All telephone calls have a charge, even 800 numbers. To verify
the rates you are welcome to call the Hotel Operator.
- How
do we get around?
If you
wish to visit Down Town Cancun, the public buses provide excelent
service, running 24 hrs. a day, for only $6.50 pesos each trip. You
can take it if you want to go down town to explore the local markets,
banks, churches, etc. Taxi cabs are also very convenient and safe,
but not as cheap.
- Do
you provide Beach Towels or do we bring them down from the room?
Beach towels can be requested by the pool area, right next to the
Sports and entertainment booth. If you are going to return them after
6:00 p.m., please deposit them at the front desk to avoid any charges.
- Is
the water safe to drink?
All the water supplied is purified, although we don’t recommend
you drink the tap water since it has high contents of minerals your
body may not be accustomed to.
- Is
the Room service included?
As part of the All Inclusive benefits we have Room Service
available, in your rooms you will find a menu with a wide variety
of options to choose from.
- Where
do we go, what do we do?
For reservations for our outside or optional activities such as our
renown Hacienda Nights, bycicle tour, City Tour, outside restaurant
coupons or massage coupons, pless go to the Concierge Desk or anyone
from the Sports and entertainment staff.
- Where
should we exchange currency?
US and
Canadian Dollars can be exchanged at the Hotel’s Front Desk,
24 hrs a day. Other currency can only be exchanged at any of the local
banks before 2:00 p.m. ATM available at the Sunset Royal only. For
nearby Bank locations, please contact the VIP Services Desk.
- Where
do we keep our valuables?
Remember that safety boxes are located inside the closets,
please deposit all your documents and valuables there.
- What
about tours and activities?
In our Travel Agency remember to validate your RCI special discounts,
which will be informed to you by the Concierge Department, located
right in front of the Front Desk.
- What
about the electricity?
All rooms are equipped with hairdryer, iron and ironing board board.
Electrical voltage is 110 Vts.
- What
is the minimum age to check in?
Persons under the age of 25 years, must be accompanied by a Parent
(s) in the same unit.
- Do
you offer Handicap facilities?
We don’t have regulated handicap facilities but we are willing
to accommodate on lower level units.
- Are
Sunset Hotels pet friendly?
No pets are allowed
- Do
you offer unit upgrades?
All the Units confirmed by RCI are final. You may request upon check
in if there is any availability.
- Do
you have High Speed Internet Access?
Free internet wireless access at the Sunset Royal Main lobby.and in
Sunset Lagoon lobby with an additional charge.
- What
do I need to bring with me at the check in time?
Credit card, ID card and confirmation letter.
- Can
I request special unit in advance?
Units are assigned upon arrival on a first come, first serve basis.
SPECIAL
REQUESTS
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